COVID-19 GUIDANCE

COVID-19 – Instrumental & Vocal Lessons Q&A

 

What happens to the instrumental/vocal lessons I’ve paid for but weren’t delivered?

If the school was open but refused access to the B&NES Music Service tutor will I still be reimbursed for any lessons my child didn’t receive – YES

If the school was closed prior to the Government’s decision will I still be reimbursed for any lessons my child didn’t receive – YES

Following the Government’s decision to close all schools will I still be reimbursed for any lessons my child didn’t receive – YES

We will be gathering information from each instrumental/vocal teacher regarding the number of lessons taught this year so that we have a clear and accurate record for each child. Once we have gathered this information we will be able to put processes in place to reimburse parents/carers for missed lessons. We thank you for your patience in this matter.

 

We will continue to take advice from the Government and our partner departments in B&NES Council and will re-start lessons as soon as we are advised that we can.

Please be aware there is currently no date for lessons to re-start.

 

Can my child continue to have lessons virtually/via the internet?

We are now taking bookings for instrumental lessons that can take place via a safe online portal that has been especially set up for instrumental teaching and learning. If your child has been receiving instrumental lessons in terms 3 and 4, you can register your interest via the following link:

https://www.surveymonkey.co.uk/r/BANESMusicServiceTuitionTerms5-6

 

Can my child continue to have lessons if they are attending school?

They will not be able to receive face-to-face lessons in school. With the schools agreement, you may be able to receive an online lesson whilst at school. Please register your interest in this via the following link:

https://www.surveymonkey.co.uk/r/BANESMusicServiceTuitionTerms5-6

 

Please be assured, the Music Service team is working extremely hard to find to find solutions to the many issues caused by the COVID-19 crisis.  We will update this page with any updates as we have them.

 

If you have a query beyond those that are answered on this page, please call 01225 395110 and leave a message – we will respond to answerphone messages where queries have not been answered on this website